What are the supported payment methods?
We gladly accept these payment methods:
- Credit/Debit Cards
- Apple Pay
- Google Pay
Please be aware that available payment methods might differ based on your location.
Can I cancel my order?
We completely get it, we change our minds too! If you wish to cancel your order, please contact us as soon as possible. If your order hasn't been shipped yet, we'll do our best to accommodate your request. However, once an order is shipped, we're unable to alter or cancel it. We're constantly working to improve our processes and hope to offer a more flexible cancellation window in the future.
You will receive your order with DHL Express at no cost to you within 1 to 4 days.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
For Europe, delivery is within 1 day. For more distant regions, it's between 1 to 4 days.
Do you ship overseas?
Yes, we ship all over the world. Shipping cost is on us!
What materials compose your jewelry?
Our entire jewelry line is crafted from 925 sterling silver. Additionally, we offer a range of pieces that feature either 14 or 18-carat gold plating atop the sterling silver base.
Which gemstones are featured in your collections?
Our collections encompass a diverse array of both precious and semi-precious gemstones, including Austrian Crystal, Agate, Emerald, Natural Moonstone, Quartz, Cubic Zirconia, Larimar, Morganite, Onyx, Opal, Pearl, Sapphire, Ruby, Turquoise, and Topaz. Each piece comes with a comprehensive description detailing its composition.
Do the jewelry tarnish over time?
Our sterling silver jewelry is designed to resist tarnishing with appropriate care and storage. We've provided an in-depth guide on maintaining their lustre and steps to take if tarnishing occurs.
Tarnishing in silver jewelry arises from the formation of silver sulphide, a byproduct of silver reacting with sulphur compounds in the air. Factors like high humidity, polluted environments, and exposure to certain cosmetic products (like perfumes, hairsprays, and deodorants) can accelerate this process. It is, therefore, best to avoid them if you wish to prevent tarnishing.
Warranty & Packaging
Is my jewelry under warranty?
Every jewelry piece comes with a two-year warranty from the date of receipt. Dive deeper into the warranty details HERE.
How do you package the jewelry?
We present each jewelry piece in a chic, branded box, perfect for gifting. Additionally, a quality certificate accompanies every item, highlighting its unique features.
Returns & Exchanges
What is your return policy?
We offer a 14-day free return policy. While we provide the return label, the only expense you'll cover is the shipping cost.
Should there be an error on our part, we will gladly cover the shipping costs.
How much time do returns take to be processed?
Upon receiving your returned item, we process refunds within 24 hours. However, depending on your bank's policies, the funds may take 7 to 15 business days to reflect in your account.
What is your exchange policy?
You can seamlessly order the new jewelry piece you desire while sending back the original. As soon as we receive your return, we'll initiate the refund process for the initial purchase. Shipping fees apply.
Size & Care
How do I determine my jewelry size?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
How do I clean my jewelry?
Keep your jewelry gleaming at its best! Dive into our blog for expert tips on maintaining that shine. For a quick guide, check out our informative video — it's tailored for your convenience!