How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Materials

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What materials compose your jewelry?

Our entire jewelry line is crafted from 925 sterling silver. Additionally, we offer a range of pieces that feature either 14 or 18-carat gold plating atop the sterling silver base.

Which gemstones are featured in your collections?

Our collections encompass a diverse array of both precious and semi-precious gemstones, including Austrian Crystal, Agate, Emerald, Natural Moonstone, Quartz, Cubic Zirconia, Larimar, Morganite, Onyx, Opal, Pearl, Sapphire, Ruby, Turquoise, and Topaz. Each piece comes with a comprehensive description detailing its composition.

Do the jewelry tarnish over time?

Our sterling silver jewelry is designed to resist tarnishing with appropriate care and storage. We've provided an in-depth guide on maintaining their lustre and steps to take if tarnishing occurs.

Tarnishing in silver jewelry arises from the formation of silver sulphide, a byproduct of silver reacting with sulphur compounds in the air. Factors like high humidity, polluted environments, and exposure to certain cosmetic products (like perfumes, hairsprays, and deodorants) can accelerate this process. It is, therefore, best to avoid them if you wish to prevent tarnishing.

Warranty & Packaging

Is my jewelry under warranty?

Every jewelry piece comes with a two-year warranty from the date of receipt.

How do you package the jewelry?

We present each jewelry piece in a chic, branded box, perfect for gifting. Additionally, a quality certificate accompanies every item, highlighting its unique features.

Returns & Exchanges

What is your return policy?

We offer a 14-day free return policy. While we provide the return label, the only expense you'll cover is the shipping cost.

Should there be an error on our part, we will gladly cover the shipping costs.

How much time do returns take to be processed?

Upon receiving your returned item, we process refunds within 24 hours. However, depending on your bank's policies, the funds may take 7 to 15 business days to reflect in your account.

What is your exchange policy?

You can seamlessly order the new jewelry piece you desire while sending back the original. As soon as we receive your return, we'll initiate the refund process for the initial purchase. Shipping fees apply.

Size & Care

How do I determine my jewelry size?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

How do I clean my jewelry?

Keep your jewelry looking its best with simple care tips from our blog. Learn how to clean and store your silver to preserve its shine, or watch our short video for a quick, easy-to-follow guide.